1. All materials supplied by D. Jenkins Flooring Ltd remain the property of the company until full payment for the relevant works is received. Once delivered to the site, materials are at the client’s sole risk for loss or damage due to third-party actions, theft, or other causes. Tools and equipment left on-site during installation will be stored tidily and out of the way; clients are respectfully requested to ensure their care and security.

2. Pet Management
Clients are responsible for ensuring pets are kept away from the work area unless otherwise agreed in advance. Any damage caused by pets accessing wet preparation materials or adhesives may result in additional costs.

3. Additional Costs for Materials and Labour
Additional charges may apply if extra preparation materials are required beyond the initial quote. Labour costs will generally align with the quoted amount unless significant additional work is necessary, in which case the client will be notified.

4. Waste Disposal
Disposal of flooring and packaging waste is not included without charge if materials are sourced externally and D. Jenkins Flooring Ltd provides labour-only services. Additional disposal fees may apply.

5. Cancellation and Postponement
Cancellations or postponements must be communicated at least 5 working days prior to the agreed start date. At the discretion of D. Jenkins Flooring Ltd, charges may apply if alternative work cannot be scheduled.

6. Payment Terms
Payment is due within 7 days of work completion for residential clients and 14 days for commercial clients. All invoices must be settled within 6 months of issuance, regardless of work completion status.

7. Door Easing and Cutting
Door easing and cutting are not included in standard quotes. Costs are £25 +vat for the first door and £15 +vat for each subsequent door, using professional equipment. Hollow hardboard-faced doors may require a professional carpenter, but we can attempt to rebuild the batten at the base of the door in certain situations

8. Furniture and Item Movement
Work areas must be cleared prior to installation unless furniture movement is agreed upon and included in the quote. D. Jenkins Flooring Ltd is not liable for accidental damage to items left in the work area without prior agreement. Large furniture items can be moved upon request, but clients are responsible for removing smaller items (e.g., books, CDs, ornaments) to expedite the process. While white goods and electrical items may be moved, D. Jenkins Flooring Ltd is not liable for issues arising from water pipe disconnections/reconnections due to age-related wear. Clients are advised to have a qualified plumber or electrician inspect reconnected plumbing or electrical systems.

9. Coordination with Other Trades
Clients must inform D. Jenkins Flooring Ltd of any other trades scheduled to work in the same area concurrently. If coordination is not feasible due to lack of prior notice, D. Jenkins Flooring Ltd may need to vacate the site, and additional charges may apply at the company’s discretion.

10. Subfloor Preparation
Lifting and refixing floorboards due to prior work by other trades (e.g., plumbers, electricians) may incur additional costs based on the time required. Contaminated concrete subfloors or screeds (e.g., with plaster) may require grinding or removal, incurring additional fees. Clients must ensure plasterers protect concrete and screeds between measurement and fitting dates.

11. Site Temperature Requirements
For Luxury Vinyl Tile (LVT) installations, the site temperature must be maintained between 10°C and 24°C to prevent shrinkage or expansion. Smooth safety flooring (e.g., Polyflor XL) requires a minimum temperature of approximately 10°C to avoid material damage.

12. Quote Validity
Quotes are valid for 30 days. Any increase in material costs will be communicated at the time of purchase.

13. Material Acclimatisation
LVT flooring stored on-site must be laid flat and acclimatised at room temperature for at least 24 hours prior to installation. Improper storage (e.g., stacked vertically or left in cold conditions) may result in postponement of work and additional charges. Clients should contact D. Jenkins Flooring Ltd for guidance before moving materials.

14. Disposal Cost Adjustments
Disposal costs are estimated based on a visual inspection during measurement. Additional charges may apply if unforeseen materials or subfloor conditions are discovered during installation.

15. Damp Testing
An initial damp test can be conducted during the measurement visit. However, additional damp issues may be discovered upon floor removal, which could not be identified earlier, potentially incurring further costs.

16. Minimum Charge
A minimum charge of £40 +vat applies for the first hour of work for small jobs.

17. Cancellation After Deposit
Cancellation of works after a deposit has been paid and materials ordered may incur a restocking fee, depending on the wholesaler’s terms.

18. Painting Restrictions
Clients must avoid painting skirting boards with oil-based paints (e.g., gloss) within forty-eight (48) hours prior to flooring installation to prevent damage to paintwork or new flooring materials.

19. Booking and Scheduling
Fitting dates are provisional until a deposit is received. Verbally agreed dates may be subject to delays or, where possible, brought forward.

20. Notification of Hidden Pipes and Cables
Clients to the best of their knowledge , must inform D. Jenkins Flooring Ltd of any unusually placed pipes or cables (e.g., hidden behind architraves, buried in shallow concrete, or notched into skirting or subfloors) to prevent injury or accidental damage during installation.

21. Carpet Characteristics
Wool and wool Berber carpets may shed fibres for a period after installation. Man-made plain-coloured carpets may exhibit shadowing from furniture or foot traffic, which is a natural characteristic.

22. Damp Proofing
Most flooring failures result from rising damp, particularly in pre-1970s concrete subfloor properties. D. Jenkins Flooring Ltd uses industry-leading preparation products to mitigate normal levels of rising damp (up to 99% relative humidity). However, no warranty is provided for catastrophic hydrostatic pressure (e.g., properties below a hill or water table) or extreme damp conditions (e.g., burst pipes, natural springs). A surface resin damp-proof membrane (DPM) is not a substitute for a proper damp-proof course (DPC) sheet beneath the slab, which is the only method to fully guarantee protection from rising damp related issues.

23. Warranty
All installations are warranted for a maximum of 2 years from the invoice date. Manufacturer warranties for material wear are managed directly by the material manufacturer in accordance with their stated terms.