1. All supplied materials are the property of D. Jenkins Flooring Ltd until the relevant works have been paid for in full. Materials that have been delivered to site are at the clients sole risk in case of third party damage or theft. Tools and equipment left on site during installation will be kept tidy out of the way and are kindly requested to be respected.

2. Pets are the responsibility of the client to be kept away from the working area unless otherwise discussed. If any damage is caused by releasing a pet into wet preparation or adhesive, additional costs may occur.

3. Sometimes an extra cost will be added to the final bill if extra preparation materials are used. Labour costs are usually kept the same as per quote unless there is substantial extra work required.

4. Flooring waste and packaging waste will not be disposed of without cost if flooring materials are sourced elsewhere and a labour only service is carried out.

5. Cancellation or postponement of works must be notified at least 5 working days before agreed start date. Charges may apply if I am unable to schedule other work in at the discretion of D. Jenkins Flooring Ltd.

6. Payment due within 7 days of work completion for residential customers, 14 days for commercial customers. Invoices must be settled 6 months after invoice has been generated, regardless of works being completed.

7. Door easing and cutting is not included with any quote. Hollow hardboard faced doors may not be able to be cut without a professional carpenter. Costs are £25 for first door, £15 for every subsequent door to be cut or eased with professional equipment.

8. Moving furniture. Areas are always requested to be as clear as possible unless we agree to handle and cost in during the quotation stage. D. Jenkins Flooring Ltd cannot be held responsible for accidental damage if items are left in the work areas out of agreement. We are happy to move large items of furniture but we always request that smaller items such as books / CD’s and ornaments are removed prior to work commencing to save time. We can move white goods and electrical items, however we will not be liable for issues relating to leaks arising from disconnecting and reconnecting water pipes due to age. We also recommend a qualified plumber/electrician inspect any plumbing or electrical connections after being put back in place for peace of mind.

9. You will need to inform us about any other trades booked to work in the areas at the same time and discuss if this is possible. If we are uninformed and unable to work together, we might need to leave site, this may be chargeable at our discretion.

10. Floorboards that need to be lifted and refixed due to previous trades including plumbers / electricians failing to make good as part of their work may incur an extra cost depending on time taken to complete. Also concrete sub floors + screeds cannot be contaminated with plaster without incurring a grinding/removal fee. Please make sure plasterers protect concrete and new screeds between measure and fitting dates.

11. Site Temperature must be between 10 and 24 degrees for installation of LVT flooring to minimise shrinkage and expansion. Also above approximately 10 degrees for installation of smooth safety flooring like Polyflor Xl which can snap in cold temperatures.

12. Quotes valid for 30 days only, any increase in material cost will be notified at time of purchase.

13. Acclimatisation: if the LVT flooring product is already on site it must be laid flat and inside at room temperature for a minimum 24 hrs, fitting may be postponed and charges may apply if the LVT product has been restacked badly / stood up on end or left outside in cool temperatures, please contact D. Jenkins Flooring to check before moving any materials.

14. Disposal costs may increase depending on what materials are discovered / extra subfloor to be removed as the disposal cost is estimated based on a visual check whilst measuring.

15. Rising damp testing. I can perform an instant damp test at the first visit for measuring, however, when all floors are taken up there may be additional damp problems discovered in areas that were unable to be found during the measure.

16. Minimum charge is applicable at £40 for the first hour.

17. Cancellation of agreed works after the deposit has been paid and materials ordered from a wholesaler may incur a restocking fee.

18. Please do not paint skirting less than 48 hrs before flooring installation using oil-based paints like gloss paint.

19. Fitting dates can be provisionally booked but fixed only once a deposit has been received, verbally agreed dates can be subject to delay or if possible, moved earlier.

20. Known pipes and cables that are in unusual places (hidden behind architrave, buried in shallow concrete or notched into skirting or wooden sub-floor) must be notified to the installer to prevent accidents from happening.

21. Wool and wool Berber carpets have a tendancy to shed wool fibres for a duration after initial installation. Man-made plain coloured carpets can have varying levels of shadowing from furniture and foot traffic.

22. Damp proofing: Most floor failures occur from rising damp in old (pre-1970’s) concrete subfloor construction properties. I can detect and protect your property to the best of my ability using the leading preparation products on the market but I cannot warranty catastrophic levels of hydrostatic pressure (below a hill or basement room under the water table) or extreme levels of damp (burst underground pipes, rising water table, natural springs etc). All resin DPM’s have a tolerance to normal levels of rising damp (<>99% RH) but failure can still occasionally occur. A surface resin DPM coating is NOT a substitute for a proper DPC sheet under the slab as this is the only way you can 100% guarantee the installation from rising damp failure.

23. Warranty: All installations are warrantied for a maximum of 2 years from invoice date. Manufacturer warranty is handled by the manufacturer of the material if it wears out quicker than their stated wear warranty.